Returns and Exchanges
We pride ourselves on designing and supplying high quality parasols and providing the best possible customer service. We offer a comprehensive warranty and simple returns process so you can have confidence in purchasing from us.
We guarantee the quality of our products against breakage within the parameters of normal use for 12 months.
All items must be returned in their original condition and packaging, with tags attached and with any related accessories that were included.
Please ship the returned items via standard Australia Post and request a tracking number. Provide us with this tracking number. Once we have verified the tracking number we will compensate you accordingly.
Additional Policy and Warranty Notes
If you have any questions, please contact us.